Returns Policy

Last updated: April 2026

At Only Canada, every item is made to order through our print-on-demand partners. Because each piece is produced specifically for you, we handle returns a little differently than a traditional retailer. We still want you to love what you receive — if something is wrong, we'll work with you to make it right.

30-day notification window

You must contact us within 30 days of delivery to report any issue with your order. Requests submitted after this window may not be eligible for a refund or replacement.

To start a claim, email us through the contact page with:

• Your order number
• A description of the issue
• Clear photos of the item and the issue (including any packaging if relevant)

Manufacturing defects and order errors

Because our products are made on demand, we offer refunds or replacements only in the following cases:

• The item arrived with a clear manufacturing defect (e.g. misprint, torn seam, printing error, incorrect colour from what was shown)
• The item is materially different from what you ordered (wrong size, wrong design, wrong product)
• The item arrived damaged in transit

Each case is reviewed individually. We may ask for additional photos or information before approving a claim.

What is not eligible

Because items are produced to order, we generally cannot accept returns for:

• Change of mind or buyer's remorse
• Ordering the wrong size (please check the size guide before ordering)
• Minor variations in print placement, colour, or fabric that are normal for print-on-demand production
• Items that have been worn, washed, or altered
• Final sale or clearance items, unless defective

Refunds and replacements

If your claim is approved, we will offer either a replacement of the item or a refund to your original payment method, at our discretion based on the situation. Refund timing depends on your payment provider and typically takes 5–10 business days to appear after it is issued.

Shipping charges are non-refundable unless the return is due to our error or a manufacturing defect.

Lost or delayed shipments

If your order has not arrived within the expected delivery window, contact us and we will investigate with the carrier. We are not responsible for delays caused by shipping carriers, customs, or incorrect shipping information provided at checkout.

Contact

To start a return or report an issue, please reach out through our contact page or reply to your order confirmation email. Include your order number so we can help you as quickly as possible.